Emergency Information

Handling a Propane Emergency

Your safety is our first priority. Propane is a safe and reliable fuel, but like many other fuels, it is highly flammable. That means it can be dangerous if not handled properly. Remember, in order to protect you, your family and others, you must be aware of – and respect – the normal, everyday hazards around you. Propane is no exception.

You should contact Reliable Propane when you:

  • Smell propane
  • Suspect you have a leak in your system
  • Need a propane appliance connected or disconnected
  • Move, or if there will be a change in tenant status
  • Purchase a new or replace an existing propane appliance
  • Have plans for an outdoor project that requires digging
  • Experience a life change such as a new baby or a child moving away
Emergency Contact/Red Phone

Emergency Contact:


Propane Emergency Shutoff Valve


  • NO FLAMES OR SPARKS Immediately put out all smoking materials and other open flames. Do not operate lights, appliances, electrical switches, telephones or cellphones.
  • LEAVE THE AREA IMMEDIATELY Get everyone out of the building or area where you suspect a leak.
  • SHUT OFF THE GAS Turn off the main gas supply valve on your propane tank if it is safe to do so. To close the valve, turn it to the right (clockwise).
  • REPORT THE LEAK Call from a neighbor’s home or other nearby building away from the gas leak – and call us right away. If you can’t reach us, call 911 or your local fire department.
  • DO NOT RETURN TO THE BUILDING OR AREA Wait until a professional determines that it is safe to go return inside or to the area.
  • GET YOUR SYSTEM CHECKED Before you attempt to use any of your propane appliances, your propane retailer or a qualified service technician must check your entire system to ensure that it is leak free.


Here are some general safety procedures to follow when using your
propane appliance(s):

  • Be alert for the odor of propane when around a gas appliance or container.
  • If you smell gas, do not try to light the appliance. Call your propane supplier.
  • Read and follow the operating and lighting instructions and warning labels provided by the appliance manufacturer.
  • The pilot has a safety device. If you have trouble keeping it lit, this device is warning you about a problem. Call a service technician for assistance.
  • Never force any appliance control. If you cannot operate the knobs, switches or buttons by hand, call your supplier. Never tamper with the controls.
Propane Emergency Shutoff Valve


  • Keep combustibles, such as curtains, paper, cleaning fluids, etc., away from any energy source, including gas and electric appliances where they may cause a fire.
  • Have a fire extinguisher readily available. Be sure it is charged and that you and your family or employees know how to use it.
  • Gas appliances, like humans, need oxygen (air) to function properly.
  • If you smell gas near your tank or cylinder, call your propane supplier.
  • Use only listed propane appliances. Look for the seal from a nationally recognized independent testing laboratory.
  • Use gas grills outdoors only.
  • Use or store propane cylinders outdoors only.

Reliable Propane

10140 County Road
Clarence Center, NY 14032
Phone: 716-741-3000
Toll-Free: 800-675-8553


Monday to Friday: 8 a.m. to 5 p.m.
Saturday: 8 a.m. to noon