Reliable Propane currently serves customers throughout the six counties of Western New York – Erie, Genesee, Monroe, Niagara, Orleans and Wyoming. Our team is highly skilled and experienced, and we’re dedicated to fulfilling the propane needs of customers and families across the greater Buffalo region.

We aim to make propane easy for you. Our team can handle every step of the process for you, from new above ground propane tank installation to checking your propane appliances to handling delivery and resupply. With flexible payments and our full propane grill tank service – including after-hours Honor Tanks – is easy to see how we live up to the name “Reliable Propane.”


A Brief History

Sid Albrecht returned to Harrison Radiator in Lockport, New York after serving in the Navy during WWII. After a friend recommended the propane business, he started with five customers in 1945 and worked nights delivering 100-pound propane cylinders from the trunk of his car. He quickly found it difficult to work both jobs and made the decision to leave Harrison’s and put all his efforts into the new propane business.

He and his wife operated the company out of their home in Clarence Center for many years. When his son, Ken, purchased the company in 1978, he converted from a cylinder exchange operation to focus primarily on residential and commercial bulk propane delivery. In 1995, we purchased Mel-Bro Heating which allowed us to expand the number of propane customers in southern Erie and Genesee counties.

Because we could not expand at our old location, we purchased property on County Road in Clarence Center and built a new office and storage facility in 2006. Today, Reliable Propane is proud to serve the six counties of Western New York.

We are always working to use technology and training to meet and exceed today’s strict environmental and safety standards for our customers and employees.

Our Reliable Staff

Ken Albrecht, Owner of Reliable Propane

Ken Albrecht


Ken Albrecht is the second generation owner of Reliable Propane. Since 1979, Ken has worked in the propane industry. His favorite part of work is trying new things in order to learn what works best for our customers. Ken and his wife, Donna, have four children and 14 wonderful grandchildren (two in heaven). In their free time, Ken and Donna enjoy spending time with their grandkids, including taking them fishing one at a time. Reading good books and writing are some of Ken’s favorite hobbies. He also enjoys the great outdoors, playing volleyball, golf and flying airplanes.

Dan Albrecht, General Manager at Reliable Propane

Dan Albrecht

General Manager

Dan loves interacting with customers and striving to “make their day.” Dan holds a bachelor’s degree from Houghton College and a master’s degree in childhood education from the University at Buffalo. He plays volleyball, and also enjoys baseball, football, golf and skiing. Myrtle Beach is Dan’s favorite vacation spot. He likes to spend time with his family, his wife, Lydia, and their children – Findley, Addy, Nora and a baby boy on the way.

Ashley Petzoldt, Office Manager at Reliable Propane

Ashley Petzoldt

Office Manager

Before entering the propane industry, Ashley worked in community relations, and was a claims service representative. She plays the guitar, violin and piano, and loves to sing! Photography and painting are also among her favorite hobbies. When not hard at work, she loves to spend time with her family, her husband, Jon, and their two young daughters, Lacey and Jovie. Ashley received a bachelor’s degree in fine art from Houghton College and a bachelor’s degree in Accounting from Indiana Wesleyan University.

Ashley now works part-time from home to assume a full-time role of stay-at-home mom.


Marion Franks, Shop and Propane Delivery at Reliable Propane

Dylan Lang

Shop and Propane Delivery

Dylan loves to reflect on his work and try to improve it anyway he can, and he appreciates the family atmosphere that Reliable Propane has to offer. He loves spending time with his own family and black lab, Moose. When he’s not trying to make your home safe and warm he will most likely be hunting, fishing, golfing and enjoying all of what nature has to offer.

Adam Clyde, Service Technician at Reliable Propane

Ellie Mandich

Special Projects

Ellie enjoys working with a great team and maintaining systems to help people enjoy the convenience of a safe, warm home.  She loves being outside and going on adventures with her kids – Matthew, Evan, and Julia. She and her husband, David, have been married for over 15 years.  Ellie’s favorite vacation spots are Virginia, Myrtle Beach, and really anywhere with sunshine! She has received a PHR Certification and her Bacheler’s degree in Business Management.



Director of First Impressions

Kim was impressed with our family culture here at Reliable and is excited to bring her skill set to help serve our customers even better. She brings several years of Customer Service and problem-solving to our team. Outside of the office, she enjoys spending time with her family–her husband, Rob, and her son and daughter, Josh and Hope. She has a huge heart and demonstrates it especially in loving on her sweet dog, Oakley.

Reliable Propane

10140 County Road
Clarence Center, NY 14032
Phone: 716-741-3000
Toll-Free: 800-675-8553


Monday to Friday: 8 a.m. to 5 p.m.
Saturday: 8 a.m. to noon