Home Energy Assistance Program
HEAP
The Home Energy Assistance Program (HEAP) is a federally funded program through New York State to help families with their energy needs. If you are having trouble paying your bill, HEAP might be able to help you. You must meet certain qualifications to be eligible for a benefit.
The HEAP office will be open from November 1, 2023 until March 15, 2024 for regular allowances and January 2, 2024 thru March 15, 2024 for emergency benefits or until funds are exhausted. The basic benefit starts at $675 for propane delivery.
Find a HEAP Office:
Erie County
460 Main Street
Buffalo, NY 14202
716-858-7644
Erie HEAP Website
Genesee County
5130 East Main Street, Suite #3
Batavia, NY 14020
585-344-2587
Monroe County
111 Westfall Road
Rochester, NY 14620
585-753-6477
Monroe HEAP Website
Niagara County
20 East Avenue
Lockport, NY 14094
716-278-8400
Niagara HEAP Website
Orleans County
14016 Route 31
Albion, NY 14411
585-589-3182
Wyoming County
466 North Main Street
Warsaw, NY 14568
585-786-8900
Wyoming HEAP Website
Am I Eligible?
Check the 2023-2024 Monthly Household Income Eligibility Chart below:
| Household Size | Gross Monthly Income |
| 1 | $3,035 |
| 2 | $3,970 |
| 3 | $4,904 |
| 4 | $5,838 |
| 5 | $6,772 |
| 6 | $7,706 |
| 7 | $7,881 |
| 8 | $8,056 |
Reliable Propane
10140 County Road
Clarence Center, NY 14032
Phone: 716-741-3000
Toll-Free: 800-675-8553
Hours:
Monday to Friday: 8 a.m. to 5 p.m.
Saturday: 8 a.m. to noon