Home Energy Assistance Program

HEAP

The Home Energy Assistance Program (HEAP) is a federally funded program through New York State to help families with their energy needs. If you are having trouble paying your bill, HEAP might be able to help you. You must meet certain qualifications to be eligible for a benefit.

The HEAP office is typically open from November until March for regular allowances and January thru March for emergency benefits or until funds are exhausted. The basic benefit starts at $675 for propane delivery.

The HEAP Office has reopened as of January 1, 2026 and is now accepting applications for emergency benefits. 

Find a HEAP Office:

Erie County
460 Main Street
Buffalo, NY 14202
716-858-7644
Erie HEAP Website

Genesee County
5130 East Main Street, Suite #3
Batavia, NY 14020
585-344-2587

Monroe County
111 Westfall Road
Rochester, NY 14620
585-753-6477
Monroe HEAP Website

Niagara County
20 East Avenue
Lockport, NY 14094
716-278-8400
Niagara HEAP Website

Orleans County
14016 Route 31
Albion, NY 14411
585-589-3182

Wyoming County
466 North Main Street
Warsaw, NY 14568
585-786-8900
Wyoming HEAP Website